Overview

Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.

All our shipments are fully tracked with a tracking number.

We will provide tracking numbers on request. If your shipment is lost, please inform us within 7 days. After 7 days there is nothing else, we can do to track the shipment. 

Return Address :

vicsvapesuk 32/3 Barnes Street, Barhead, Glasgow G78 1EQ

NON-FAULTY GOODS

If you have had a change of heart, you must return the item to vicsvapesuk.co.uk unused and in its original condition within 7 days for a refund (online customer only)

Each returned product must include all parts, accessories, instructions, and packaging, etc.

This includes items such as cable ties and plug covers.

Please note that if security seals are broken or if blister packaging/original packaging has been opened then the product is not in its original condition, therefore you will not be refunded including any postage cost incurred by the customer/yourself Please contact a member of our Customer Services team on 07507 809 267 (or email returns@vicsvapesuk.co.uk) and they will instruct you on how and where to return the items.

All you pay for is the postage cost of returning the goods. For expensive items we recommend that you use a secure delivery method which requires a signature on receipt, as this ensures the package in case it goes missing. The product will remain your responsibility until it has been signed for at the returns address.

We do not accept responsibility for products lost or damaged in the post. We regret that we cannot accept returns on the following non-faulty products:

• The products(s) has/have been personalized, made to order, or customized in any way.
• The packaging or any of the individual product components, has been unsealed or damaged.
• The non-faulty product does not arrive at vicsvapesuk.co.uk in a resalable condition.

In this case we will not be able to offer you a refund. We will call you to arrange to send the product back to you and to take payment for the subsequent delivery costs. vicsvapesuk.co.uk also offers a credit return policy. This applies to any non-faulty product (as mentioned above) that we cannot refund (for any reason mentioned above). vicsvapesuk.co.uk will be more than happy to receive any non-faulty package back and offer you credit of the equal amount to spend on any other vicsvapesuk.co.uk products you/customers may wish. This does not apply to faulty products. Please see below for our returns policy on faulty products.

vicsvapesuk.co.uk reserves the right to make a choice regarding refund depending on the case and situation surrounding it. 

FOR FAULTY GOODS

If the product you have ordered is faulty you have 7 days from receiving goods in which to return it.

Parcels or items damaged in transit must be verbally reported to vicsvapesuk.co.uk before 3.00pm the next working day following delivery, and by email within 3 days.

Please contact a member of our Customer Services team  by email info@vicsvapesuk.co.uk and they will instruct you on how to return the items to us and issue a Returns Authorization Code. Failure to do this will delay your return being processed.

You are also required to complete a Returns Form (see ‘warranty’ link at the bottom of the website homepage) and return this with your order. When returning faulty items, we may still ask you to return goods yourself. On receipt vicsvapesuk.co.uk will repair or replace the product in its entirety, or by replacing the faulty component(s). We normally ask that goods are sent back via First Class Royal Mail (Recorded Delivery).

* NO REFUNDS ARE POSSIBLE FOR ANY PRODUCT WHICH HAS BEEN OPENED AND / OR USED.*

We will repair / replace any defective components which are under warranty but under no circumstances are refunds possible for any product which has been opened and or used in any way. If the deadline for reporting parcels damaged during transit is not met, we regret that we will not be able to issue a refund or replacement goods. We will not confirm that we have received your return. After receipt of your goods, we aim to issue replacements / refunds within 7 working days. The cost of your gift will be refunded to the credit/debit card used to make the purchase. Please note refunds take 5 working days to clear from the point of processing. This returns policy does not affect your statutory rights. we do not store credit card details, nor do we share customer details with any 3rd parties”

• Without Receipt we cannot accept any return item or entertain a customer for warranty
• Atomisers, clearomisers, Tanks come with dead on arrival guarantee and for hygiene purposes no company take them back, you have 48 hours to report any fault on them, most of the basic ones are disposable and last usually 2-6 weeks depending upon use
• No return on disliking the products in working order
• No returns on E-liquids purchased due to hygiene reason
•  Reward / Loyalty / Discount vouchers are redeemable with liquid purchased only and can not be used along other offers
•  No Return on Product opened and not in original packaging
•  No Exchange/ refunds for personal likes and dislikes of product once opened and used

Inhale the Good Stuff !

From disposable vapes to full kits and spares we have it all. We will be adding more options to the site over the coming weeks with our range of CBD Products and Nootropics. If you're looking for something not yet on the site, drop us an email and we'll do our best to sort you out.